Client Information
Clinical Policies & Frequently Asked Questions
Everything you need to know about preparing for your structural session, using medical accounts, and our specialized clothing-on methodology.
Our Method
Your Path to Functional Recovery
👔 Sessions & Athletic Clothing Rules
What should I wear to my appointment?
Because Myofascial Axis focuses on global posture mechanics and active structural movement, traditional spa sheets and draping are not used.
- For Men: Please wear comfortable athletic shorts or running shorts.
- For Women: Please wear a supportive sports bra and athletic shorts, running shorts, or yoga shorts.
- We need to observe your skeletal landmarks, pelvic tilt, and gravity lines while you are standing, moving, and resting on the table. You will also be guided through active wall exercises, making comfortable athletic attire mandatory.
🔬 Safety, Technique, & The Oil-Free Approach
Is oil-free manual therapy safe? Will it burn or tear my skin?
Yes, it is entirely safe and highly effective. Traditional massage oils are designed to let a practitioner’s hands slide over the surface of your skin to relax surface muscles.
- Because we specialize in deep myofascial release and structural integration, we require a non-slip, high-precision friction grip to anchor, stretch, and separate dense layers of bound-up connective tissue.
- We operate with absolute structural control, matching our skin contact to your body’s tolerance. We never track across the skin aggressively or create friction burns.
Does structural bodywork hurt?
Our objective is pathology resolution, not pain generation. While deep myofascial release and structural alignment can feel highly intense or “therapeutic” as dense tissue blocks melt away, we work strictly within your nervous system’s comfort boundary. You are always in control, and we continuously communicate to ensure the pressure is highly productive.
💳 HSA/FSA Processing & Insurance Logistics
Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA) card?
Yes, gladly. Our practice operations are entirely hosted on Jane App, a secure, medical-grade scheduling and electronic health record portal.
- You can securely swipe or save your HSA or FSA debit card directly inside your private patient portal at the time of booking or checkout.
- Please Note: While our system effortlessly processes these medical tax-advantaged accounts, we always recommend verifying with your specific plan administrator that manual structural therapy and neuromuscular rehabilitation are covered under your plan’s guidelines.
Do you accept standard health insurance?
We do not bill health insurance providers directly. However, we are happy to assist you in seeking reimbursement.
- Upon request, we can generate a medical Superbill directly from your secure Jane App clinical profile.
- This detailed document contains all necessary medical billing formats, including professional provider identifiers and official taxonomy codes, which you can submit directly to your health insurance company for independent out-of-network reimbursement.
🗓️ Scheduling & Facility Logistics
Where inside the gym facility are you located?
We operate out of a dedicated, private, and acoustically isolated clinical treatment suite located inside the main athletic gym complex in Kearny Mesa.
- When you arrive, please check in or head straight to the wellness suite area where the chiropractors, acupuncturists, and trainers operate.
What is your cancellation policy?
We enforce a strict 24-hour cancellation and rescheduling policy to respect the schedules of our practitioners and other pain patients waiting for appointment openings.
- Cancellations or changes made with less than 24 hours’ notice will be subject to the full session fee. You can easily manage, modify, or reschedule your appointments directly through your secure Jane App portal at any time outside of that window.
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